CARE OF TOYS
When borrowing toys from Happy Baton the toys are your responsibility while on loan. We would appreciate members to treat Toy Library toys and toy packaging with all reasonable care. Please return toys in their original bags/boxes in a clean and dry condition.
For safety, please follow the guidelines below:
• Check all toys and parts for safety before allowing children access to them.
• Contact us if any of the toys are broken.
• Do not allow children access to packaging canvas bags, boxes etc. which we use to store the toys.
• Provide helmets and protective gear for use with bikes and ride-on toys.
• Ensure that children have adequate supervision while using the toys.
• Ensure that the toy is appropriate for the age and ability of the child.
• Ensure that the toy is used in the appropriate manner and for the purpose in which it was intended.
A $300 refundable deposit is required when you first select your play plan. The deposit is refunded to you when your plan ends/ or you have used up all your credits and all toys are returned in their original condition.
The borrowing period is 4 weeks from the date you receive the toys.
You can use your credits however you like by selecting the toys you wish to borrow. There are no limits on how many credits you can use per month, as long as you have sufficient credits.
If you run out of credits, you can sign up for a new play plan. Remaining credits will be rolled over.
Toys delivery is free if a minimum of 10 credits are used. Otherwise the delivery fee is HK$100.
All members are strongly encouraged to check toys before their children play with them, preferably at the time of borrowing. If a piece is missing or damaged please contact us. We ask that they be returned to the Toy Library before being borrowed by another member.
LOST OR DAMAGED TOYS
You can renew the toy for another 4 weeks to find the piece. Sometimes the piece may already be noted as missing, be sure to check the bag label.
If you still can’t find it, you pay a fine per piece which is fully refundable if you later find and return the missing piece. This price will vary depending on what the piece is however in most cases it is $20.
If a toy is lost or damaged beyond repair, you will need to cover 50% of the cost of replacement.
Please schedule your toys return pick up date at least 4 days before your toy due date through your member account.
Toys return pick up is free when you schedule new toys to be delivered on the same date. Otherwise $100 will be charged per pick up which can be deducted from your deposit.
You are more than welcome to extend your borrowing period. You can renew your toys by logging into your account and follow the prompts. However please be aware that some toys are popular and in high demand so we do not encourage borrowing for extended times out of consideration to other members.
If toys are not returned after 4 weeks or booked for pick up by 4 days before the due date then your toys will be automatically renewed for another 4 weeks and charged accordingly.
Email reminders will be sent 7 and 4 days before your toys due date to remind you to confirm your pick up date.