/  SHIPPING & RETURNS

Toy Box Shipping

Free shipping to Hong Kong, Kowloon and some parts of the New Territories* (conditions apply, please see * below).

If you live in an apartment without lift access, a “no lift access” surcharge of HK$25 per floor is applicable.

Equipment Shipping

Free delivery for orders over $450*

SHIPPING CONDITIONS

*Deliveries are made weekly as per schedule below:
Thursday: Kowloon
Friday: HK Island
Saturday: New Territories (Tuen Mun, Tin Shui Wai, Yuen Long, Sheung Shui, Fanling, Tai Po, Shatin)

If you need your item on a particular date, please WhatsApp us on 57403560.

*Free shipping is available for orders above $450 (only applicable to all items delivered together on the same day) and for deliveries to Hong Kong, Kowloon and certain parts of the New Territories only – reachable by car.

Discovery Bay deliveries flat rate $120 – is offered once every month.

*Orders to Outlying Islands (Cha Kwok Chau, Chek Lap Kok, Cheung Chau, Hei Ling Chau, Peaked Hill, Kau Yi Chau, Lamma Island, Lantau Island, Peng Chau, Po Toi Islands, Solo Islands) will be delivered and returned via SF Express Cash on Delivery. Happy Baton HK will only cover the cost of return.

Returns

You will get a reminder to have your toy box/ equipment ready for return or swap. Please have them ready for collection in their original toy bags and box. All toys must be returned in order to swap for a new toy box.

Returning the toy box is free when you swap for another toy box. Otherwise a $100 collection fee will apply. If you live in an apartment without lift access, a “no lift access” surcharge of $25 per floor will apply.

Equipment returns are free.