/  Faq

Frequently Asked Questions

Happy Baton

Happy Baton is a toy rental subscription service focused on childhood development through sustainable play. Our Toy Boxes are designed to stimulate the core developmental areas on young children.

We also offer baby equipment and large toys for rental.

Busy parents who understand the importance of quality play. We have toys for preschool children ages from 0 to 6 years old.

Toys

Our toys are educational, safe, enhance development, foster creativity and provide hours of fun!

Visit our Play to Learn page to find out more!

The safety and well-being of your children is of utmost importance to us. Before we deliver your toys, we thoroughly clean & sanitize your toys so you can have peace-of-mind that our toys are clean and germ-free. Where possible, our toys are thoroughly steam-cleaned and disinfected with a hospital-grade Thermostar Dry Steam Cleaner. The steam is heated up to 174°C, effectively killing germs and bacteria. For the health of your children and the environment, no harmful chemicals are used in the process.

How it works

We save you time and trouble and select the most age appropriate toy box and toys for your child’s development. That’s why it’s important to complete your child’s development survey which is sent to you via email when you sign up.

Toy Boxes

The borrowing period is 4 weeks. However, you can play with the toys for as long as you like until your child is ready to swap for their new toy box. Just let us know via your member account.

Equipment

Borrowing period for equipment is flexible. Charges are for:

  • < 1 month (1-30 days)
  • 1-3 months (31-90 days)
  • 3-6 months (91-180 days)

You are more than welcome to extend your borrowing period for 4 weeks. Just let us know before your rental period ends.

Toy boxes

A $300 refundable deposit is required when you first sign up. The deposit is refunded to you when cancel your subscription and all toys are returned in their original condition.

The deposit is used to cover the cost of any missing/ damaged toys and delivery charges.

Equipment

$500 deposit is required for equipment hires. The deposit is refunded to you when the equipment is returned in their original condition.

You will get a reminder to have your toys ready for return and swap for a new box! Please have them ready for collection in their original toy bags and box. Our team will pick up and swap the box on the specified date.

Regular deliveries and toy pickups are scheduled once a week for every district.
Under normal circumstances, your toy box will be delivered on

Thursday: Kowloon
Friday: HK Island
Saturday: New Territories (Tuen Mun, Tin Shui Wai, Yuen Long, Sheung Shui, Fanling, Tai Po, Shatin)

To order the hugely popular SNOO- please complete the ‘register for interest form‘ and we will confirm availability.

Missing pieces & damaged toys

Sometimes the piece may already be noted as missing, be sure to check your email.

If you can’t find it, there is a small charge for each missing piece, which in most cases would be $20 depending on the nature of the missing piece. The fee is fully refundable if you later find and return the missing piece.

If lost or damaged beyond repair, we kindly ask that you to cover 50% of the cost of replacing the toy.

Shipping & Returns

Toy Box

Free delivery to Hong Kong, Kowloon and some parts of the New Territories*.

If you live in an apartment without lift access, a “no lift access” surcharge of HK$25 per floor is applicable.

Equipment

Free delivery for orders over $450*

*Deliveries are made weekly as per schedule below:
Thursday: Kowloon
Friday: HK Island
Saturday: New Territories (Tuen Mun, Tin Shui Wai, Yuen Long, Sheung Shui, Fanling, Tai Po, Shatin)

If you need your item on a particular date, please WhatsApp us on 57403560.

*Free shipping is available for orders above $450 (only applicable to all items delivered together on the same day) and for deliveries to Hong Kong, Kowloon and certain parts of the New Territories only – reachable by car.

Free delivery to Discovery Bay is offered once every month, please contact our team for details.

*Orders to Outlying Islands (Cha Kwok Chau, Chek Lap Kok, Cheung Chau, Hei Ling Chau, Peaked Hill, Kau Yi Chau, Lamma Island, Lantau Island, Peng Chau, Po Toi Islands, Solo Islands) will be delivered and returned via SF Express Cash on Delivery. Happy Baton HK will only cover the cost of return.

You will get a reminder to have your toy box/ equipment ready for return or swap. Please have them ready for collection in their original toy bags and box. All toys must be returned in order to swap for a new toy box.

Returning the toy box is free when you swap for another toy box. Otherwise a $100 collection fee will apply. If you live in an apartment without lift access, a “no lift access” surcharge of $25 per floor will apply.

Equipment returns are free.

Subscription

Please send us an email at [email protected] to suspend your subscription. Please note a toy pick up and admin fee of $100 will apply.

No. Your subscription will auto renew when it ends. You will get monthly emails when we charge you your subscription fee.

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